Delivery
We deliver locally within Melbourne.
Delivery is quoted as you progress through the checkout online.
Please contact us if you need more information regarding delivery.
What's included in our delivery service?
Our premium delivery includes removal of disconnected appliances and installation of fridges, washing machines and dryers. It does not include plumbing fridges to water. Refurbished Fridges may not come with water connection kits and may be purchased at an additional cost. Installation does not include wall mounting of dryers.
Delivery does not include installation of dishwashers. We can install dishwashers from $99 for a standard installation - this includes connecting your new dishwasher and removing the old dishwasher if required. Additional charges may apply if extra work is required e.g installation of extension hoses, drilling into cabinetry, drilling into pipes, etc.
No additional work will take place without the customer's approval beforehand.
When purchasing online you will be given the option for Ground Floor Delivery, Upstairs Delivery or Pick Up. Please select the option that suits your delivery address.
WE DO NOT DELIVER FRIDGES UPSTAIRS THAT ARE OVER 450 LITRES, SIDE BY SIDE FRIDGES OR FRENCH DOOR FRIDGES DUE TO OH&S REASONS. - This is due some fridges being too large to carry around bends in staircases. French door fridges can also weigh over 150kg and cannot be safely carried upstairs without the use of special equipment. We are happy to asses this on a case by case scenario.
If you are picking up items you will need to provide us with a photo identification and your order number.
If you have organised the items to be picked up by a courier on your behalf we require an authorisation email. This should include a copy of your photo identification and the Full name, address and phone number of the person picking up.
We offer delivery with any purchase on our products.
We do not deliver to all suburbs please contact us to see if your suburb is covered by our delivery service.
All deliveries must be signed for.
Our delivery quote is a one-off fee. It is not per item, so if you purchase more than one item the cost of delivery does not go up per item. All items must be delivered to one address at the same time.
Please note:
While we make every effort to ensure an item will fit in it's space by providing product dimensions it is your responsibility to ensure doors, entryways, hallways and stairs are wide or tall enough to allow for the items to pass through. Excess charges may apply if our drivers have to do additional works e.g remove doors, clear debris or modify cabinets.
If a delivery time has been agreed upon and our drivers arrive at the location and no one is home we will have to charge a redelivery fee equal to the original delivery fee to come at a later date.
Dishwasher installation is available for $99 for a standard connection and removal of old dishwasher.