Delivery & Pickup

DMS Appliances offers local appliance delivery throughout Melbourne and surrounding areas.

Delivery pricing is calculated during the online checkout process based on your delivery address, order value and the type of delivery required.

We offer FREE ground floor delivery within 20km of our warehouse.

For deliveries outside our free delivery zone:

• Orders under $799 can be delivered up to 60km from our warehouse.

• Orders of $799 or more can be delivered up to 105km from our warehouse.

• Delivery charges outside the free delivery zone are calculated based on the exact driving distance from our warehouse to your nominated delivery address.

• Upstairs delivery charges may also apply depending on the appliance and access requirements.

If your address is outside our normal delivery area, please contact us before placing your order.

Delivery Pricing

Your delivery fee will be calculated during checkout.

Free Delivery Zone

We offer free ground floor delivery within 20km of our warehouse.

Upstairs delivery charges may still apply within this area.

Deliveries Between 20km and 60km

We can deliver orders of any value up to 60km from our warehouse.

For addresses outside the free delivery zone, a delivery fee applies based on the exact driving distance from our warehouse.

Deliveries Between 60km and 105km

For addresses more than 60km from our warehouse, a minimum order value of $799 applies.

Orders of $799 or more can be delivered up to a maximum distance of 105km from our warehouse.

A delivery fee applies and is calculated based on the exact driving distance from our warehouse.

Deliveries Beyond 105km

Addresses more than 105km from our warehouse are outside our normal delivery area.

Please contact us before purchasing if you require delivery beyond this distance. We may be able to assess some deliveries on a case-by-case basis.

One-Off Delivery Fee

Delivery is charged as a one-off fee per delivery, not per appliance.

Purchasing multiple appliances will not normally increase the delivery fee, provided:

• All items are delivered to the same address.

• All items are delivered at the same time.

• There are no additional access, handling or installation requirements.

Installation services and other additional services may be charged separately.

Delivery Options

When purchasing online, you may be given the option to select:

• Ground Floor Delivery

• Upstairs Delivery

• Pick Up

Please select the option that accurately reflects your delivery address and access requirements.

If the incorrect delivery option is selected, additional charges may apply or we may need to reschedule the delivery.

Premium Delivery Service

Our Premium Delivery Service may include:

• Delivery of your new appliance.

• Removal of your old disconnected appliance.

• Connection of eligible fridges, washing machines and dryers to suitable existing connections.

Premium Delivery does not include plumbing, electrical work, carpentry, cabinetry modifications or other work that would normally require a qualified tradesperson.

Fridges

We can position and connect eligible fridges where suitable existing connections are available.

We do not carry out plumbing work or modify existing water connections.

Refurbished fridges may not include the original water connection kit. Where required, compatible connection kits may be available at an additional cost.

Washing Machines

Standard connection is available where suitable existing water, drainage and power connections are already installed and accessible.

Dryers

Standard positioning and connection may be available where appropriate.

Our delivery team does not wall mount dryers.

Dishwasher Installation

Dishwasher installation is available when the appliance is delivered by DMS Appliances and the property has suitable existing water, drainage and electrical connections.

Freestanding Dishwashers

Standard installation for eligible freestanding dishwashers starts from $99.

Standard installation includes:

• Connection to an existing compatible water supply.

• Connection to an existing compatible drainage point.

• Connection to an accessible power outlet.

• Removal of your old disconnected dishwasher, if required.

The installation area must already have suitable and accessible connections.

Underbench Dishwashers

Installation of underbench dishwashers starts from $149.

Integrated, Semi-Integrated & DishDrawer Dishwashers

Installation starts from $249 for integrated, semi-integrated and DishDrawer dishwashers.

We do not install cabinetry or decorative door panels onto integrated or semi-integrated dishwashers.

Additional charges may apply where non-standard work is required, including:

• Extension hoses.

• Drilling through cabinetry.

• Additional labour.

• Difficult access.

• Drainage alterations.

• Unsuitable or inaccessible existing connections.

• Other work outside a standard installation.

Where plumbing, electrical, cabinetry or other specialised work is required, a qualified tradesperson may be necessary.

No additional chargeable work will be carried out without the customer's approval.

Dishwasher installation is available in eligible local delivery areas only and should be confirmed at the time of purchase.

Cooking Appliance Installation

DMS Appliances does not directly install gas or electric cooking appliances or other kitchen appliances that normally require installation by a qualified tradesperson.

This includes, but is not limited to:

• Freestanding ovens and upright cookers.

• Wall ovens.

• Gas cooktops.

• Electric cooktops.

• Induction cooktops.

• Rangehoods.

• Built-in and integrated microwaves.

These appliances must be installed by a suitably qualified tradesperson, such as a licensed electrician, gas fitter, plumber or appliance installer, depending on the appliance and installation requirements.

Installation Quotes Through Our Trusted Partners

If you require installation, DMS Appliances can help arrange a quote through one of our trusted installation partners.

Please contact us before or at the time of purchase and we can provide your installation details to an appropriate installer to arrange a quote.

Installation work is carried out by the relevant third-party tradesperson or installation provider and is separate from DMS Appliances' delivery service.

Installation pricing will depend on the appliance, property, existing connections and any additional work required.

Any electrical, gas, plumbing, cabinetry or compliance work must be completed by an appropriately qualified or licensed tradesperson.

Upstairs Delivery

Upstairs deliveries must be selected when placing your order where applicable.

Additional charges may apply depending on the appliance, staircase, access conditions and number of levels involved.

Upstairs Fridge Restrictions

For safety reasons, we do not normally carry the following refrigerators upstairs:

• Fridges over 450 litres.

• Side-by-side fridges.

• French door fridges.

• Other refrigerators that our delivery team considers too large or heavy to safely carry upstairs.

Large refrigerators can be extremely heavy and may not safely fit around staircases, landings or other obstacles.

In some circumstances we may be able to assess an upstairs refrigerator delivery on a case-by-case basis.

Please contact us before purchasing if you require a large refrigerator to be carried upstairs.

Approval must be provided by DMS Appliances before delivery and remains subject to safe access at the property.

Our delivery team has the final say on whether an item can be safely carried through a particular access point or staircase.

Access Requirements

Customers are responsible for ensuring that appliances will fit through all required access points before delivery.

Please check:

• Doorways.

• Hallways.

• Staircases.

• Lifts.

• Landings.

• Gates.

• Ceiling heights.

• The intended appliance location.

Product dimensions are provided to assist customers, however it remains the customer's responsibility to ensure there is sufficient access for delivery.

Our delivery staff are not permitted to remove doors, modify cabinetry or perform building work to create access for an appliance.

If an appliance cannot be safely delivered because of insufficient access, additional delivery or redelivery charges may apply.

What Our Delivery Team Cannot Do

For the safety of our staff and customers, our delivery team is not permitted to:

• Remove their safety footwear while carrying or installing appliances.

• Carry out electrical, gas, plumbing or carpentry work.

• Remove doors, door frames, cabinetry or other fixtures.

• Lift heavy appliances over balconies, banisters, fences or other obstructions.

• Pass appliances through windows.

• Enter a residence unaccompanied.

• Transport your old appliance to another address.

• Connect, disconnect or modify unrelated existing appliances.

• Leave unpaid goods at the property.

• Return at a later date solely to collect packaging or unwanted appliances unless separately arranged.

Our drivers may refuse to complete any delivery or installation where they believe it cannot be carried out safely.

Delivery Timeframes

Where a delivery window has been provided, customers must ensure that somebody is available to accept the delivery for the duration of that window.

Due to traffic, previous deliveries, access conditions and other circumstances outside our control, we cannot guarantee an exact arrival time.

Missed Deliveries & Redelivery Fees

If a delivery has been arranged and our drivers attend the property but are unable to complete the delivery because:

• Nobody is available to accept the delivery.

• The customer cannot be contacted.

• Access to the property is unavailable.

• Incorrect access information was provided.

• The appliance cannot be safely delivered because of an access issue that was not disclosed beforehand.

a redelivery fee may apply.

Where a redelivery is required, the fee will generally be equal to the original delivery charge, although additional charges may apply where the delivery circumstances have changed.

Delivery Acceptance

All deliveries must be accepted by an authorised person.

A signature or other confirmation of delivery may be required.

Customers should inspect the appliance and notify our delivery team of any obvious concerns at the time of delivery where reasonably possible.

Pick Up Requirements

Customers collecting an online order must provide:

• Their order number.

• Valid photo identification.

Identification details may be recorded for fraud-prevention and order-verification purposes.

Collection by a Third Party or Courier

If somebody else is collecting an order on your behalf, including a courier, we require prior written authorisation.

The authorisation should include:

• Your order number.

• A copy of your photo identification.

• The full name of the person or company collecting the order.

• Their contact phone number.

• Any other information reasonably required to verify the collection.

Orders may not be released where we cannot verify that the person collecting the goods has been authorised to do so.

Transport Requirements for Pick Up

Appliances must be transported in an appropriate and safe manner.

Appliances must be transported upright unless DMS Appliances advises otherwise for the particular product.

We may refuse to release an appliance where we reasonably believe the proposed method of transport may damage the appliance or create a safety risk.

Damage caused by incorrect transportation, handling or storage may not be covered by the applicable warranty.

Need Help Before Ordering?

If you are unsure about:

• Delivery pricing.

• Whether your address falls within our delivery area.

• Upstairs access.

• Whether an appliance will fit.

• Dishwasher installation.

• Cooking appliance installation.

• Removal of an old appliance.

• Delivery outside our normal area.

• Any unusual delivery or installation requirements.

please contact DMS Appliances before placing your order.

Providing us with accurate information before delivery helps us quote the correct service and avoid delays, additional charges or unsuccessful deliveries.