Returns and Cancellations Policy

Returns and Cancellations:

Once an order is placed through our online store and you wish to cancel, we are able to cancel the order but there is a 15% cancellation fee. The rest of the funds will be refunded through the original payment method used for the order. 

Delivery is not refundable if the delivery has already taken place. If you purchase an item and have it delivered then wish to cancel your purchase we can do so but there is a 20% restocking fee as well as a collection fee to pick up the unwanted goods which is calculated based on location and other factors (installation, stairs, etc).

Faulty goods:

Nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded.

All our items come with warranty and we will honour that warranty should any issues arise. Please note that we are a dealer of scratch and dent appliances and our warranty does not apply to cosmetic issues with an item. Returns based on cosmetic issues are subject to our Returns and Cancellations policy stated above.