Factory Second vs Refurbished vs New Appliances: What's the Difference?

Introduction

Shopping for appliances and come across terms like "factory second" or "refurbished"? These categories can offer significant savings — but they're not all the same, and understanding the differences will help you avoid a costly mistake.

This guide explains exactly what each term means, what to watch out for, and when it makes sense to buy each type.

What Is a New Appliance?

A new appliance is exactly what it sounds like: unused, in original packaging, never sold to a consumer. It comes with the full manufacturer's warranty (typically 1–2 years in Australia, sometimes more) and is covered by Australian Consumer Law guarantees.

Best for: Buyers who want complete peace of mind, the latest features, and full warranty coverage.

What Is a Factory Second?

A factory second (also called a "factory irregular" or "cosmetic second") is a brand-new appliance that has a minor cosmetic defect — a scratch, dent, small mark, or packaging damage — that occurred during manufacturing, transport, or handling. Importantly:

• The appliance has never been used by a consumer.
• The defect is cosmetic only — the appliance is fully functional.
• It typically carries a longer warranty, though this can vary by brand and retailer.
• Savings are usually 10–40% off the RRP.

Factory seconds are one of the best-value purchases in the appliance market. The cosmetic flaw is often minor and may not even be visible once the appliance is installed.

Best for: Budget-conscious buyers who want a functionally new appliance and don't mind a small cosmetic imperfection.

What Is a Refurbished Appliance?

A refurbished appliance is one that has been previously used or returned, then inspected, repaired if necessary, cleaned, and resold. The quality of refurbishment varies significantly depending on who did the work:

• Manufacturer-refurbished: Restored by the original brand to a defined standard. Usually the most reliable option, often with a limited warranty.
• Retailer-refurbished: Inspected and tested by the retailer. Quality depends on the retailer's process — ask what the inspection covers.

Savings on refurbished appliances are typically 20–60% off RRP, but the warranty is usually shorter (90 days to 12 months) and may not cover all faults.

Best for: Buyers comfortable with some uncertainty in exchange for larger savings, particularly on shorter-term or secondary appliances.

Key Differences at a Glance

• Condition: New = unused. Factory second = unused with cosmetic flaw. Refurbished = previously used, restored.
• Warranty: New = full manufacturer warranty. Factory second = usually full or near-full warranty. Refurbished = limited warranty, varies.
• Savings: New = none. Factory second = 10–40%. Refurbished = 20–60%.
• Risk: New = lowest. Factory second = very low (cosmetic only). Refurbished = moderate (depends on refurbisher).

What to Ask Before You Buy

Whether you're buying a factory second or refurbished appliance, always ask:

• What warranty is included, and who backs it?
• What does the warranty cover — parts, labour, or both?
• Can I see the cosmetic defect before purchase (or photos if buying online)?
• Has the appliance been tested and is it in full working order?
• What is the returns policy if a fault develops shortly after purchase?

Australian Consumer Law Protections

Regardless of whether an appliance is new, factory second, or refurbished, you are still entitled to Australian Consumer Law (ACL) guarantees. If a product fails to do what it's supposed to do within a reasonable time, you have rights to a repair, replacement, or refund. These rights exist independently of any manufacturer warranty.

Shop at DMS Appliances

We stock a range of new and factory second appliances across washing machines, dryers, and fridges. Every appliance we sell is clearly described so you know exactly what you're getting. Have a question about a specific item? Get in touch with our team.

Disclaimer

Warranty terms vary by brand, product, and retailer. Always confirm warranty coverage and returns policy before purchasing. The information in this guide is general in nature and does not constitute legal advice. For questions about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.